What is happening?
Catalyst and Calyx have an agreement in place for Catalyst to take over support for Calyx customers from 1 March 2020. From this date, when current Calyx customers make support requests, the response will be from the Catalyst team.
What will change?
From 1 March it will be Catalyst who responds to your support requests, not Calyx. There will be no immediate change to the existing process for requesting Koha support at https://calyx.net.au/support-request-form
In time Calyx links will transition to Catalyst ones, and we will keep you informed as those changes are coming.
Catalyst will take over the current contractual terms and conditions, with no change to the services provided or hosting fees at this time.
About the Catalyst Koha team
The Catalyst Koha team are a dedicated group within a large company of nearly 400 people across Australia, New Zealand and Europe. Being a smaller team within a larger company allows us to focus on our core business of staying engaged with our library customers and the Koha community, while calling on the wider skills available around the company such our system administration, design, security and other development teams.
Our Koha team leaders are:
Kathryn Tyree - Koha Services Manager
Chris Cormack - Technical lead
With any enquiries during February, please email email@example.com and one of us will be in touch soon. We will advise the full list of support channels available in the coming weeks.
Chris Cormack and Kathryn are in Melbourne at the VALA conference, as both exhibitors and presenters. We will be at stand #21. If you are not attending the main conference we invite you to register for an exhibition area pass at https://waldronsmith.eventsair.com/vala2020/cpass/Site/Register
We will keep in touch during February, and look forward to getting to know your library and librarians soon.