Support

We offer comprehensive support services across a wide variety of open-source solutions

Our staff offer support expertise across user training, systems deployment and monitoring, hosting and systems administration. They are active contributors across a range of open source products as well as daily users of the products we support.

We have the reputation and the connections within open source communities internationally to provide you with the very best support available.

Operational support

We have a wealth of experience helping organisations adopt open source solutions and can help you evaluate, plan and manage the roll-out. We take a practical risk-averse approach to minimise your exposure and maximise the value you can gain.

Robust service level agreements

All our support services are covered by robust service level agreements, with monitoring and reporting so you can be sure you are getting the level of service you require. Our SLAs are tailored to your requirements and can be renegotiated as your needs change.

Level 2 and 3 helpdesk support

We provide phone, email and online support for your open source applications with rapid resolution of trouble tickets through our issue management system.

Support is available under a range of service contracts to suit your needs, and we can offer 24 / 7 monitoring and support. Our support costs can be structured as per ticket, per seat or flat rate.

Training

We offer one-to-one technical training for your IT and office staff as well as train-the-trainer courses for large-scale roll-outs. We are experts in online eLearning systems and can provide ongoing training resources for new staff and for refresher courses.

View our upcoming training sessions

Change management

Catalyst offers change management expertise to assist with the delivery of key operational and systems changes within your business

We provide change management tools and processes to enable you to effectively plan and communicate change across your business, and we are flexible to your specific business needs. Change management activities can include:

  • delivery of project-related documentation,
  • hands-on training or online training,
  • implementation of business and systems processes.