Jump to Navigation
Services
Open Source Support

Catalyst offers commercial-grade support services to organisations wanting to deploy open source software for business-critical applications.

With over 120 technical staff and 15 years in open source, Catalyst has the resources to provide local one-stop in-depth support for your business systems.

Our services include:

Level 2 & 3 helpdesk support - Phone, email and web-based support for your open source applications. Rapid resolution of trouble tickets through our issue management system. This is available under a range of service contracts to suit your needs, including per-ticket, per-seat and flat rate.

Training - Onsite training for IT and office staff. We can provide one-to-one technical training for your IT staff as well as train-the-trainer courses for large-scale roll outs. We are experts in online eLearning systems and can provide ongoing training resources for new staff and for refresher courses.

Consulting - Catalyst has a wealth of experience helping organisations adopt open source solutions. We can help you evaluate, plan and manage the roll-out of business-critical open source systems. We take a practical risk-averse approach to minimise your exposure and maximise the value you can gain from open source solutions.

Supported products - We currently support:

  • PostgreSQL
  • Drupal
  • OpenOffice

 

Our staff are active contributors across a range of open source products, as well as daily users of the products we support. We have the reputation and the connections within open source communities internationally to provide you with the very best coverage available.

We specialise in complex open source installations supporting hundreds and thousands of users, such as our clustered Moodle eLearning platform, which is used by dozens of institutions across New Zealand.

We already support some of New Zealand's most important business systems including those used to run the general elections, the web-domain registry for .nz, billing systems for mobile telcos, online betting systems for huge events like the Melbourne Cup, and major New Zealand newspaper sites.

Robust SLAs

All our support services are covered by robust Service Level Agreements (SLAs), with monitoring and reporting so you can be sure you are getting the level of service you require.

Our SLAs are tailored to your needs and can be re-negotiated as your needs change.

Catalyst has vast experience in numerous other open source technologies. Please contact us to discuss your particular needs.

For more information contact Godfrey Fernandez.