Support Packages

 

A support package is a pre-purchased bundle of time which is used by Catalyst staff to provide support when requested by the library.

Packages Weka Kaka Tui Kakapo
Number of tickets 1 Multiple Multiple Multiple
Support up to 4 hours 1.5 days 4.5 days 9 days
Validity † One-off 4 months 6 months 12 months*
Costs (NZ Dollars) $550 $1,650 $5,200 $10,500

 

Days are calculated at 8 working hours per day. This indicates effort rather than duration of work.
† Unused hours after the end of the support time frame will be used towards general bug fixing and feature development of Koha.

*If a Kakapo package is open, response to urgent and critical requests is guaranteed within 1 working day,

All prices stated are exclusive of GST

Standard terms and conditions apply

More about Catalyst Koha Support