A support package is a pre-purchased bundle of time which is used by Catalyst staff to provide support when requested by the library.
|Number of tickets||1||Multiple||Multiple||Multiple|
|Support||up to 4 hours||1.5 days||4.5 days||9 days|
|Validity †||One-off||4 months||6 months||12 months*|
|Costs (NZ Dollars)||$550||$1,650||$5,200||$10,500|
Days are calculated at 8 working hours per day. This indicates effort rather than duration of work.
† Unused hours after the end of the support time frame will be used towards general bug fixing and feature development of Koha.
*If a Kakapo package is open, response to urgent and critical requests is guaranteed within 1 working day.
All prices stated are exclusive of GST